I’m ordering for a practice.
Use the partner portal for appliance prescriptions, scans, location selection, order updates and secure case conversations.
Open the office portalRetainers · Digital models · Custom appliancesYour smile.
Your smile.
Your way.
A thoughtful next step for your smile, connected with the office that knows it. Explore replacement retainers or place your practice’s next lab order.
Office-connected careClear next stepsCustom lab work
A fit worth keeping.Made with your office. Supported by your lab.
Retainer and packaging illustration
Two paths. One connected lab.Let’s get you
Let’s get you
to the right place.
Different needs deserve a clear starting point. Your clinic’s orders and patient replacement requests follow separate paths.
I need a replacement retainer.
Already have records with us? Start with your previous case. New to the lab? Your prescribing office helps arrange the right records first.
Find your next stepFrom the labThe details make
The details make
the difference.
Appliance requests are reviewed against the prescription, supplied files and selected materials before production. Your office can confirm which option is right for you.
Clear retainers
Upper and lower Essix-style retainers, requested through your prescribing office.
Printed models
Study and working models, with upper and lower quantities kept separate.
Night & sports guards
Prescribed material, arch and fit details for the appliance requested.
Surgical guides
Office-approved designs or design requests, with final clinical approval before printing.
For prescribing offices: current fees and available ordering options are shown in the partner portal. Unpriced requests remain pending a lab quote.
The replacement journey we’re buildingFrom your case
01 02 03 04
From your case
to your next retainer.
A simple route for the patient, with the right checks behind it.
Scan your case
A QR label will open the replacement page. No patient information will be printed in the code.
Review the records
The lab and prescribing office confirm identity, the correct scan and whether updated records are needed.
Approve & pay
After approval, see the full quote and use a hosted payment page. No card details go into the lab website.
Make & deliver
The lab makes the approved appliance and follows the confirmed return or shipping arrangement.
Online replacement requests and payment are in preparation. Patient shipping arrangements must be confirmed with the prescribing office before this service opens.
A little clarityGood questions.
Good questions.
Clear answers.
Still unsure? Your prescribing office and the lab can help you find the next step.
Can I order a replacement right now?
Online patient ordering is not open yet. For now, contact the office that prescribed your retainer. The replacement page explains how existing and new patients will be routed.
What if I’m a new patient?
You can start through a prescribing dental or orthodontic office. That office arranges the prescription, appropriate scan and clinical review before a lab order proceeds.
Will my previous scan always work?
No. Your office must review whether the records are still suitable. Dental treatment, tooth movement, a retainer that no longer fits or other changes may mean a new scan is needed.
How much will a replacement cost?
Patient replacement prices have not been published. The planned checkout will show the approved appliance, quantity, shipping and any applicable tax before payment. Provider portal prices are not patient replacement prices.
Can my practice use the portal now?
Yes. Approved partner offices can sign in to the existing portal. If your office needs access, use the access-request option on the portal sign-in page or contact the lab without patient details.
Let’s keep it simple
A real lab. A clear next step.
For general service, account or billing questions, email the lab. Keep patient names, scans and medical details in the secure office case conversation.